Our privacy policy

Last updated: 14 August 2026

Wedding Venue Bookings is a trading name of AG Digital Studio Ltd, a company registered in England and Wales ("Wedding Venue Bookings", "WVB", "we", "us" or "our").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry or application, book a call, communicate with us, receive communications from us, or otherwise use our services.

It also explains how we use automated communications and artificial intelligence, including our VenueFlow™ AI Booking Assistant.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is required for a particular activity, such as certain automated or AI-generated voice calls, we will request that consent separately.

1. Who We Are

Wedding Venue Bookings is a trading name of:

AG Digital Studio Ltd

Flat 9 Wilson's Court

24 Pudding Chare

Newcastle Upon Tyne

United Kingdom

NE1 1UE

Email: [email protected]

UK telephone: +44 7516 686921

US telephone: +1 689-288-8911

For applicable data protection laws, AG Digital Studio Ltd is generally the controller of personal information collected directly through the Wedding Venue Bookings website and sales process.

2. Information We Collect

Depending on how you interact with us, we may collect:

Your name;

Email address;

Telephone number;

Business and wedding venue name;

Website address;

Business location;

Information about your venue, enquiries, bookings, sales process and marketing;

Information you provide in application and enquiry forms;

Appointment and calendar information;

Communications you send to us by email, SMS, telephone, forms or other channels;

Responses and information provided during AI-assisted telephone conversations;

Call metadata, such as date, time, duration and outcome;

Call recordings and transcripts where recording or transcription is enabled and lawful;

Consent records and communication preferences;

Opt-out and Do Not Call requests;

Website usage information, including IP address, browser, device, pages visited and referral source;

Advertising and attribution information; and

Any other information you voluntarily provide to us.

We aim to collect only information reasonably necessary for the relevant purpose.

3. How We Collect Information

We may collect information:

Directly from you when you submit a form;

When you book a demo call;

During telephone or AI-assisted conversations;

When you send us an email or SMS;

Through our website and associated technologies;

Through our CRM and appointment-booking systems;

Through advertising platforms where you interact with our advertising;

From service providers acting on our behalf; and

From publicly available business sources where lawful.

Where we obtain personal information from another source, we handle that information in accordance with applicable data protection laws.

4. How We Use Your Information

We may use personal information to:

Process and respond to enquiries and applications;

Determine whether our services may be appropriate for your business;

Contact you about an enquiry you have made;

Arrange, confirm and manage demo calls and appointments;

Send appointment confirmations and reminders;

Demonstrate VenueFlow™ and our AI booking technology;

Provide requested information about our services;

Communicate with prospective and existing customers;

Operate our CRM and sales pipeline;

Provide customer service and support;

Deliver services to customers;

Improve our website, funnels, marketing and services;

Analyse the effectiveness of our advertising;

Prevent fraud, misuse and security incidents;

Maintain records required for legal and regulatory purposes;

Record and demonstrate communication consent;

Maintain suppression and Do Not Call lists;

Establish, exercise or defend legal claims; and

Meet legal and regulatory obligations.

We do not sell your personal information to third parties.

5. Lawful Bases for Processing

Where UK GDPR applies, we rely on one or more appropriate lawful bases depending on the activity.

These may include:

Consent — where you have affirmatively agreed to a particular activity, such as certain marketing communications or AI-generated voice calls.

Contract — where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legitimate interests — where we have a legitimate business reason to process information and those interests are not overridden by your rights and interests. Examples may include managing genuine business enquiries, operating our CRM, improving our services and preventing fraud.

Legal obligation — where processing is necessary for us to comply with applicable law.

Where electronic marketing or telephone communications are also regulated by laws such as PECR, TCPA or other applicable communications rules, we additionally comply with the requirements relevant to that communication channel.

6. AI Voice Calls and VenueFlow™

Wedding Venue Bookings uses artificial intelligence and automated voice technology as part of its services and sales process, including the VenueFlow™ AI Booking Assistant.

Our AI voice systems may be capable of:

Conducting natural-language telephone conversations;

Responding to an enquiry;

Demonstrating VenueFlow™;

Asking relevant qualification questions;

Answering questions based on information available to the system;

Checking appointment availability;

Scheduling appointments;

Confirming appointment details;

Recording the outcome of conversations; and

Updating information within our CRM.

Consent before an AI voice call

We do not rely solely upon submission of an application, acceptance of our Terms & Conditions or acknowledgement of this Privacy Policy as consent to receive an AI-generated voice call.

Where consent is required, before an outbound AI voice call is initiated you will be presented with a separate, optional and unchecked consent mechanism explaining that Wedding Venue Bookings may contact the telephone number you provide using automated technology and an AI-generated voice.

You must take an affirmative action, such as checking the relevant checkbox, before you are enrolled into the applicable AI voice calling process.

For UK automated marketing, the ICO states that consent must specifically cover automated calls; general marketing or live-call consent isn't enough. It must also be freely given, specific, informed and affirmative.

Identification of the AI assistant

When an AI voice assistant contacts you, we intend for the assistant to identify Wedding Venue Bookings, explain why you are being contacted, and disclose that you are interacting with an AI-powered voice assistant.

We do not intend to misrepresent an AI assistant as a human employee.

Withdrawing consent

You may withdraw your consent at any time.

During an AI voice call, you may say, for example:

"Don't contact me again."

"Stop calling me."

"Do not call me."

"Opt me out."

You may use any other language that clearly communicates that you do not wish to receive further calls.

Where our systems identify such a request, we will take reasonable steps to end or appropriately conclude the interaction and record your preference so that your telephone number is suppressed from future applicable AI voice calls.

You can also withdraw consent by contacting us using the details in this Privacy Policy.

The FTC's telemarketing rules likewise prohibit further covered calls to a US consumer who has asked the particular seller not to call them again and require businesses subject to those rules to maintain company-specific Do Not Call records.

AI voice calls are routed through the telephone infrastructure appropriate to the recipient's country. UK applicants are contacted through our UK telephone number and US applicants through our US telephone number.

7. Records of Consent

Where we rely on consent, we may retain evidence showing how and when it was obtained.

This may include:

Your identity or contact record;

Telephone number;

Date and time of consent;

Source of consent;

Form or webpage used;

The wording displayed when consent was obtained;

Whether the checkbox or other consent mechanism was selected;

Relevant IP/device information where available;

Subsequent withdrawal of consent; and

Date and method of any opt-out.

This helps us demonstrate that communications were authorised and ensure withdrawal requests are respected. The ICO recommends retaining records showing who consented, when, how and what they were told.

8. Telephone Communications

Where we contact you by telephone, we will seek to comply with applicable telephone marketing and privacy requirements.

For automated calls where specific consent is required, we will not knowingly make the call without the required consent.

We maintain internal suppression procedures for people who ask us not to call them again.

Where applicable, outgoing calls will use caller identification information and our identity/contact information will be available to the recipient.

UK rules require automated marketing callers to identify themselves, provide contact information and display the calling number or an alternative contact number.

Geographic Calling Practices:

Wedding Venue Bookings operates separate telephone numbers for communications with individuals in the United Kingdom and United States.

United Kingdom: Individuals located in the United Kingdom will be contacted using our designated UK telephone number: +44 7516 686921.

United States: Individuals located in the United States will be contacted using our designated US telephone number: +1 689-288-8911.

This applies to outbound communications made using our AI-powered voice systems. We configure our calling workflows so that UK recipients are contacted through our UK calling infrastructure and US recipients are contacted through our US calling infrastructure.

We do not intentionally use our US telephone number to initiate AI voice calls to UK recipients, or our UK telephone number to initiate AI voice calls to US recipients.

The appropriate calling route is determined using information provided by the individual, including the application or enquiry form submitted and the telephone number provided.

9. SMS Communications

Wedding Venue Bookings may send SMS communications in connection with enquiries, customer support and appointments.

Messages may include:

Responses to enquiries;

Appointment confirmations;

Appointment reminders;

Scheduling information;

Customer support;

Updates relating to an existing enquiry or relationship; and

Other communications you have requested or lawfully agreed to receive.

Where consent is required for a particular category of SMS, we will obtain the appropriate consent.

You can opt out of applicable SMS messages at any time by replying:

STOP

We may send a final confirmation that your opt-out request has been processed.

Transactional or legally necessary communications may be treated differently where permitted by applicable law.

10. Email Communications

We may send emails relating to:

Applications and enquiries;

Appointment confirmations and reminders;

Services you have requested;

Existing customer relationships;

Customer support; and

Marketing where permitted by applicable law.

Where an email contains marketing, you may unsubscribe using the unsubscribe mechanism provided or by contacting us.

We will honour applicable marketing objections and withdrawal requests.

11. Call Recording and Transcription

Some telephone calls may be recorded, transcribed or summarised using automated technology for purposes such as:

Providing the requested service;

Appointment administration;

Quality assurance;

Training;

Maintaining accurate records;

Improving AI-agent performance;

Resolving disputes;

Security; and

Regulatory compliance.

Where applicable law requires notification or consent before recording, we will take appropriate steps to provide that notification or obtain that consent.

Because recording laws differ between jurisdictions, including between US states, we may disable recording or alter our procedures where necessary.

12. Automated Decision-Making and AI

We may use automated systems to assist with activities such as:

Routing enquiries;

Categorising prospects;

Determining appropriate follow-up;

Summarising conversations;

Extracting information provided during conversations;

Scheduling appointments; and

Supporting our sales and customer-service processes.

We do not intend to rely solely on automated decision-making to make decisions that produce legal or similarly significant effects on individuals unless permitted by applicable law and appropriate safeguards are implemented.

You may contact us if you have questions about how automated systems have been used in connection with your information.

13. Cookies, Analytics and Advertising Technologies

Our website may use cookies, pixels and similar technologies.

These may be used for:

Essential website functionality;

Security;

Remembering preferences;

Website analytics;

Measuring conversions;

Understanding how visitors use our website;

Advertising attribution;

Measuring advertising performance; and

Remarketing or advertising where permitted.

These technologies may collect information such as IP address, device information, browser information, pages viewed, actions taken and advertising identifiers.

Where consent is legally required for non-essential cookies or similar technologies, we will request it through an appropriate consent mechanism.

14. Meta and Other Advertising Platforms

We may advertise Wedding Venue Bookings through platforms such as Meta and other advertising providers.

Where enabled, advertising technologies may allow us to measure whether somebody who interacted with an advertisement later visited our website, submitted an application or booked an appointment.

Information processed by advertising providers is also subject to those providers' own privacy practices.

Where required, we will obtain appropriate consent before using non-essential advertising technologies.

15. CRM, Communications and Technology Providers

We use third-party service providers to operate Wedding Venue Bookings.

These may include providers of:

CRM software;

Website and funnel hosting;

Email delivery;

SMS and telephony;

AI and voice technology;

Calendar and appointment scheduling;

Video conferencing;

Cloud hosting;

Analytics;

Advertising;

Payment processing; and

Business administration.

These providers may process personal information on our behalf where necessary to provide their services.

We seek to use providers that offer appropriate contractual, security and data-protection safeguards.

16. International Data Transfers

Wedding Venue Bookings is operated from the United Kingdom but serves businesses in both the UK and United States.

Some of our technology providers may process information in the United States or other countries outside the UK.

Where UK data protection law requires safeguards for international transfers, we will seek to use an appropriate transfer mechanism, such as:

UK adequacy regulations;

The UK International Data Transfer Agreement;

The UK Addendum to approved Standard Contractual Clauses; or

Another lawful transfer mechanism.

17. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, regulatory, accounting and dispute-resolution requirements.

Retention periods may vary depending on the information and relationship.

For example, we may retain:

Customer and contractual records for applicable statutory/legal periods;

Prospect and enquiry records while there remains a legitimate business purpose;

Consent records for as long as reasonably necessary to demonstrate compliance;

Opt-out and Do Not Call records for as long as necessary to ensure we continue to honour the request;

Call records and transcripts for an appropriate operational/compliance period; and

Analytics information according to the settings and retention periods of the relevant systems.

Importantly, an opt-out record may need to be retained even after other information is deleted so that we know not to contact that number or address again.

18. Data Security

We use reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access;

Unlawful processing;

Accidental loss;

Destruction;

Alteration; and

Unauthorised disclosure.

However, no online system can guarantee absolute security.

19. Sharing Your Information

We may share personal information with:

Technology providers acting on our behalf;

Professional advisers such as accountants, lawyers or insurers;

Authorities where disclosure is legally required;

Service providers necessary to fulfil your request;

A purchaser or successor in connection with a legitimate sale, restructuring or transfer of the business; and

Other parties where you have authorised us to do so.

We do not sell your personal information.

We do not provide telephone numbers to unrelated third parties so that they can make their own AI marketing calls based on the consent you gave Wedding Venue Bookings.

20. Your UK Data Protection Rights

Where UK GDPR applies, depending on the circumstances you may have the right to:

Be informed about how your information is used;

Request access to your personal information;

Request correction of inaccurate information;

Request deletion of information;

Request restriction of processing;

Object to processing;

Request data portability;

Withdraw consent where processing is based on consent; and

Raise concerns about certain automated decision-making.

The applicability of individual rights depends on the circumstances and lawful basis involved.

You also have an absolute right to object to processing of your personal information for direct marketing purposes.

To exercise your rights, contact:

[email protected]

We may need to verify your identity before fulfilling certain requests.

21. UK Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

Where applicable, you also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office

22. United States Privacy Rights

If you are located in the United States, you may have additional rights under applicable federal or state privacy laws.

Depending on your state and the circumstances, these may include rights to:

Know what personal information we collect;

Access personal information;

Correct inaccurate information;

Request deletion;

Obtain a portable copy of certain information;

Opt out of certain forms of targeted advertising, sale or sharing;

Withdraw consent where applicable; and

Appeal certain privacy-rights decisions.

Wedding Venue Bookings does not sell personal information in exchange for money.

If state law gives you additional rights, we will seek to honour valid requests as required by that law.

Requests can be sent to:

[email protected]

23. US Telephone and Do Not Call Requests

Where applicable US telephone-marketing laws apply, we maintain procedures intended to respect consent and Do Not Call requests.

If you tell us:

"Don't contact me again,"

or otherwise clearly request that we stop telephone calls, we will record that preference and suppress applicable future calls.

You can also contact us directly to request that your number be added to our internal Do Not Call list.

Where required, consent to receive automated or AI-generated calls will be obtained separately and affirmatively before those calls are initiated.

US rules can impose additional requirements on artificial/prerecorded voice telemarketing and company-specific Do Not Call requests. The FTC states that written permission to call must be clear and conspicuous and affirmative, such as checking a box rather than relying on a pre-checked box.

24. Children's Privacy

Our services are intended for businesses and adults and are not directed toward children.

We do not knowingly seek to collect personal information from children through our sales and marketing processes.

If you believe a child has provided us with personal information inappropriately, please contact us.

25. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of websites operated by third parties. You should review their privacy policies before providing personal information.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services;

Changes to the technologies we use;

Changes to our AI systems;

Legal or regulatory developments; or

Changes to our business operations.

The latest version will be published on our website with an updated "Last updated" date.

Material changes may be communicated through additional means where appropriate.

27. Contact Us

Questions, privacy requests, consent withdrawals and complaints can be directed to:

Wedding Venue Bookings

A trading name of AG Digital Studio Ltd

Flat 9 Wilson's Court

24 Pudding Chare

Newcastle Upon Tyne

United Kingdom

NE1 1UE

Email: [email protected]

UK: +44 7516 686921

US: +1 689-288-8911